Returns, Refunds & Exchanges

Returns & Exchanges
At Merino Queen we want you to be completely satisfied with your order. To that end, we will readily accept returns for exchange or refund within 14 days of the ship date. Returned items must be in their original condition with tags on, unworn, and accompanied by their original packaging.  All detail on the refunds/exchanges form must be completed.
 
Please return items to (the address on the slip you received with your garment):
 
Merino Queen
1 Steep St
RD5 Lake Okareka
Rotorua 3076
 
Take the parcel to your nearest Post Shop.  Goods are returned to Merino Queen at your own expense.
 
Goods remain the property of the customer until receipt of goods by Merino Queen so we advise you to get the item tracked.
 
Refunds
Refunds will be issued to the original payment credit card upon receipt of the item.  After the item is received, please allow 5 business days for credit issuance. The time taken for the credit to show on your account is dependent upon your credit institution.
 
General Exchanges
Exchanges on full-priced item will incur a charge of $7.50 for return postage of the exchanged item.  You must include your credit card details on the returns form so that payment can be processed.  If the returns form is not completed in it's entirety this may cause a delay in the exchange process.

Exchanges on Sale Items
There are no refunds on sale/discounted items, however we can exchange as per our returns & exchanges policy above.  This service will incur a fee of $10.50 for return postage of the exchanged item.  If the returns form is not completed in it's entirety this may cause a delay in the exchange process.
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